Development Core Skills for Administrators and Secretaries Course

Course Overview

Introduction

This development core skills for administrators & secretaries training course aims to help you develop skills needed to be really effective at work.

It teaches powerful approaches to handling information including techniques for quickly finding key points and gives great tips on how to organize your thoughts and get your point across in emails, meetings, interviews and presentations.

You’ll also learn strategies for dealing with difficult people and organizing your time to better achieve results.

Key highlights in development core skills for administrators & secretaries training course

• Techniques for handling information and getting your point across
• How to improve communications with “difficult” people
• How to deal with “time stealers”
• The concept of results-oriented time management
• How you can be more effective in your reading, note-making and memory skills

Duration

• 5 days

Learning objectives

This course aims to:

• Give easy-to-learn tips for improving your effectiveness at work
• Take you to the next stage in efficient reading and note-making techniques
• Update your thinking about managing time and planning for results
• Build your confidence in your ability to remember things
• Help you improve inter-personal communications and team working skills

Course outline

Day 1- improve your effectiveness at work: better reading and note-making 

• Your brain skills
• How to be a ‘successful’ reader
• How mastering note-making skills can help your career
• Mind-mapping as a note-making, planning, thinking and memory tool
• Mind-mapping software

Day 2- memory magic: how to remember things?

• Your memory potential (how good is your memory?)
• Memory systems explained (the power of stories and imagination)
• Remembering names
• Memory at work
• Remember what you read (strategies for fast, effective reading)

Day 3- better working with other people 

• Barriers to effective communications
• Strategies for improving communications with “difficult” people
• The powerful influence of ‘body language’: speaking without words
• Giving and receiving feedback: the risks and the benefits
• Getting your point across: know what to say and when to say it

Day 4- results-oriented time management strategies 

• Identifying and dealing with time-wasters
• Handling interruptions (how to protect your productive time)
• Planning (what you have to do)
• Prioritization (what you must do first)
• Save time when planning a presentation

Day 5- using core skills at work 

• Making a presentation
• Thinking and working in teams
• How we learn – and what we need to do to avoid forgetting
• Tips for handling information overload at work

Methodology

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of this training, participants will be issued with Steady Development certificate.

Training Venue

The training will be held at Steady Development Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

Accommodation and Airport Pickup

Accommodation and airport pickup are arranged upon request. For reservations contact the training officer.

• Email: training@steadydevelopmentcentre.com
• Mobile: +254 718108851

Tailor- Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our SDC Training Centre or at a convenient location.

Payment

Unless otherwise agreed between the two parties payment should be done to Steady Development Centre account through bank on or before course start date.

For further enquiries, please contact us on:

• Email: training@steadydevelopmentcentre.com
• Mobile: +254 718108851

Our Upcoming Training Schedule