Communication, Public Speaking & Etiquette Course

COURSE OVERVIEW

Introduction

In today's interconnected world, effective communication, public speaking, and etiquette skills have become increasingly vital for personal and professional success. Whether interacting with colleagues, delivering presentations, engaging with clients, or navigating social settings, the ability to convey ideas confidently, express oneself eloquently, and demonstrate respect for others is crucial. This Training aims to highlight the importance of communication, public speaking, and etiquette skills, exploring how they contribute to building strong relationships, influencing others, and fostering a positive and professional image.

Objectives

By the end of this course, participants will:

1. Develop effective communication skills: Enhance their ability to convey ideas clearly, listen actively, and understand non-verbal cues to foster better communication in various settings.
2. Master public speaking: Overcome stage fright and become confident speakers, capable of delivering engaging speeches with appropriate body language, vocal variety, and visual aids.
3. Acquire business and professional communication skills: Gain proficiency in writing professional emails, conducting effective meetings, networking, and resolving conflicts in a professional setting.
4. Navigate cross-cultural communication: Develop cultural sensitivity and adaptability to effectively communicate with individuals from diverse cultural backgrounds, both in person and virtually.
5. Understand and practice proper etiquette: Learn and apply the principles of professional etiquette in various contexts, including business dining, workplace interactions, and online communication.
6. Harness the power of persuasive communication: Learn techniques to influence and motivate others, craft compelling stories, and deliver persuasive presentations while maintaining ethical standards.

This course aims to equip participants with essential communication, public speaking, and etiquette skills necessary for personal, academic, and professional success in a variety of contexts.

 

Organizational Benefits

• Effective Internal and External Communication: A course in communication, public speaking, and etiquette equips employees with the skills to articulate ideas clearly, engage in active listening, and adapt communication styles to different audiences.
• Enhanced Professional Presentations: Public speaking skills acquired through the course enable employees to deliver compelling and impactful presentations.
• Increased Leadership Presence: Communication, public speaking, and etiquette skills are essential for effective leadership.
• Improved Team Collaboration and Productivity: Effective communication and etiquette skills foster a collaborative work environment.
• Enhanced Professional Image and Branding: Employees who demonstrate strong communication, public speaking, and etiquette skills project a positive and professional image for the organization.
• Cultural Sensitivity and Global Communication: In today’s globalized world, cultural sensitivity is crucial for effective communication.

Who Should Attend

For individuals who want to enhance their ability to communicate effectively in the workplace, public settings, or in personal relationships.

Duration

5 days 

COURSE OUTLINE

Module 1: Foundations of Effective Communication

• Understanding the importance of communication skills
• Elements of effective communication
• Verbal and non-verbal communication
• Active listening skills
• Building rapport and empathy

Module 2: Public Speaking Essentials

• Overcoming stage fright and anxiety
• Structuring a compelling speech
• Developing a powerful introduction and conclusion
• Effective use of body language and vocal variety
• Using visual aids effectively
• Handling questions and managing audience engagement

Module 3: Business and Professional Communication

• Professional email and phone etiquette
• Business writing skills
• Conducting effective meetings and presentations
• Networking skills and relationship building
• Negotiation and conflict resolution techniques

Module 4: Cross-Cultural Communication

• Understanding cultural differences and their impact on communication
• Verbal and non-verbal customs across cultures
• Overcoming language barriers
• Developing cultural sensitivity and inclusivity
• Effective communication in a diverse workplace

Module 5: Etiquette and Professional Image

• Dressing for success and professional appearance
• Business dining etiquette
• Workplace etiquette and professionalism
• Online etiquette and digital communication
• Building a personal brand and online presence

Module 6: Persuasive Communication and Storytelling

• Principles of persuasive communication
• Techniques for influencing and motivating others
• Crafting compelling stories and narratives
• Using storytelling in public speaking and presentations
• Ethical considerations in persuasive communication 

Methodology

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of this training, participants will be issued with Steady Development Centre certificate.

Training Venue

The training will be held at Steady Development Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

Accommodation and Airport Pickup

Accommodation and airport pickup are arranged upon request. For reservations contact the training officer.

• Email: training@steadydevelopmentcentre.com
• Mobile: +254 718108851

 

Tailor- Made

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our Steady Development Centre or at a convenient location.

Payment

The course fee payment should be transferred to Steady Development Centre account through bank, 3 working days before commencement of the training so as to enable us to prepare better.

For further inquiries, please contact us on:

• Tel: +254 718108851
• Email: training@steadydevelopmentcentre.com

Our Upcoming Training Schedule