Business Etiquette and Office Protocol Course

Introduction

Professional etiquette and office protocol are essential skills for creating a positive workplace culture and fostering effective business relationships. This course equips participants with practical knowledge and strategies to navigate corporate environments confidently.

The course explores the principles of professional conduct, including interpersonal communication, workplace behavior, and business etiquette, to enhance personal and organizational credibility.

Participants will learn how to handle meetings, correspondences, and interactions with clients, colleagues, and senior executives with professionalism and tact.

The program emphasizes proper communication techniques, dining and social etiquette, and appropriate business attire, ensuring participants can represent their organization with poise and confidence.

Through practical exercises, role plays, and case studies, participants will acquire skills to manage workplace conflicts, respect cultural differences, and create positive impressions in professional settings.

By the end of the course, participants will be able to implement office protocols, enhance interpersonal interactions, maintain professional decorum, and contribute to a productive, respectful, and professional workplace environment.

Who Should Attend

• Administrative Assistants and Executive Secretaries
• Office Managers and Supervisors
• Customer Service and Client Relations Professionals
• Human Resource Officers
• Front Office Personnel
• Corporate Executives and Managers
• Event Coordinators
• Public Relations and Communications Officers
• Professionals seeking to enhance workplace etiquette
• Anyone representing their organization in professional settings

Duration

5 Days

Course Objectives

• Understand the fundamentals of business etiquette and office protocol
• Enhance professional communication and interpersonal skills
• Learn proper email, telephone, and meeting etiquette
• Gain confidence in handling client interactions and workplace relationships
• Master dining and social etiquette in business settings
• Develop cultural awareness and sensitivity in professional interactions
• Learn conflict resolution and workplace professionalism techniques
• Improve personal presentation, grooming, and corporate image
• Build skills to create positive first impressions and professional influence
• Apply office protocols and standards to foster organizational efficiency and respect

Comprehensive Course Outline

Module 1: Introduction to Business Etiquette

• Definition, importance, and benefits
• Professional behavior principles
• Workplace ethics and accountability
• Positive impression strategies

Module 2: Office Protocol Fundamentals

• Organizational hierarchy and roles
• Internal communication standards
• Conduct in meetings and conferences
• Office etiquette do’s and don’ts

Module 3: Professional Communication Skills

• Verbal and non-verbal communication
• Active listening and feedback
• Email, telephone, and written correspondence etiquette
• Clarity, tone, and professionalism

Module 4: Interpersonal Skills and Team Etiquette

• Building effective working relationships
• Collaboration and teamwork etiquette
• Conflict resolution strategies
• Maintaining professionalism under pressure

Module 5: Client Relations and Professional Interactions

• Greeting and welcoming clients
• Handling difficult clients professionally
• Business correspondence etiquette
• Maintaining client confidentiality

Module 6: Meeting and Conference Etiquette

• Preparation and participation in meetings
• Role of agendas and minutes
• Professional conduct in virtual and in-person meetings
• Presentation and public speaking decorum

Module 7: Corporate Attire and Personal Presentation

• Dress codes and professional appearance
• Grooming and hygiene
• Corporate image and branding
• First impression strategies

Module 8: Dining and Social Etiquette

• Business meal protocols
• Table manners and etiquette
• Hosting and attending business events
• Networking strategies and professional introductions

Module 9: Cultural Awareness and Sensitivity

• Understanding workplace diversity
• Respecting cultural differences
• International etiquette norms
• Global business practices

Module 10: Advanced Office Protocol and Professional Conduct

• Ethical behavior in the workplace
• Handling sensitive information
• Maintaining professionalism during conflicts
• Continuous improvement of personal and organizational etiquette

Training Approach

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held online. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, tutorials and all required training manuals. Any other personal expenses are catered by the participant.
For registration and further enquiries, contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and be delivered on-line to any convenient location.

Terms Of Payment

Upon agreement by both parties’ payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

Our Upcoming Training Schedule