Communication, Public Speaking & Etiquette Course

Introduction

Effective communication, confident public speaking, and professional etiquette are critical skills for personal and organizational success. This course equips participants with practical techniques to communicate clearly, persuasively, and professionally in diverse settings.

The course explores verbal and non-verbal communication strategies, including tone, body language, active listening, and audience engagement. Participants will learn to craft messages that resonate and leave lasting impressions.

Public speaking is a core focus, with guidance on speech preparation, delivery techniques, storytelling, and managing stage presence. Participants will develop confidence and authority when addressing audiences of any size.

Professional etiquette is integrated to ensure participants understand and apply standards in corporate, social, and cross-cultural environments. Emphasis is placed on interpersonal skills, meeting protocols, and business decorum.

Through interactive exercises, simulations, and real-life case studies, participants will practice handling challenging scenarios, including presentations, negotiations, and networking events, ensuring polished and effective communication.

By the end of the course, participants will be able to communicate strategically, deliver impactful presentations, exhibit professional etiquette, and build stronger relationships with colleagues, clients, and stakeholders.

Who Should Attend

• Corporate Executives and Managers
• Team Leaders and Supervisors
• Customer Relations Officers
• HR and Administration Professionals
• Sales and Marketing Staff
• Public Relations and Media Officers
• Government and NGO Professionals
• Professionals preparing for leadership roles
• Individuals seeking to improve personal branding and influence
• Professionals required to deliver presentations or conduct meetings

Duration

5 Days

Course Objectives

• Master effective verbal and non-verbal communication techniques
• Develop confidence and clarity in public speaking
• Learn speech preparation, storytelling, and delivery strategies
• Enhance active listening and audience engagement skills
• Apply professional etiquette in corporate and social settings
• Improve interpersonal and networking abilities
• Handle challenging communication scenarios effectively
• Build persuasive and impactful presentation skills
• Understand cross-cultural communication norms
• Enhance professional image, credibility, and influence

Comprehensive Course Outline

Module 1: Foundations of Effective Communication

• Principles of clear and persuasive communication
• Communication styles and personality impact
• Verbal and non-verbal communication cues
• Listening skills for effective interaction

Module 2: Public Speaking Essentials

• Overcoming stage fright and building confidence
• Structuring speeches and presentations
• Engaging your audience effectively
• Voice modulation, tone, and clarity

Module 3: Advanced Presentation Techniques

• Storytelling for impact
• Visual aids and multimedia integration
• Handling questions and audience interaction
• Managing time and pacing

Module 4: Professional Etiquette and Decorum

• Business etiquette principles
• Corporate meeting and conference protocols
• Networking etiquette and professional introductions
• Dining and social etiquette

Module 5: Interpersonal Communication Skills

• Emotional intelligence in communication
• Conflict resolution and negotiation
• Collaboration and team communication
• Feedback and constructive criticism

Module 6: Cross-Cultural and Global Communication

• Understanding cultural differences
• Adapting communication style
• International business etiquette
• Communication in multicultural teams

Module 7: Media and Public Relations Communication

• Handling media interviews
• Crafting press statements
• Responding to public inquiries
• Building a professional public image

Module 8: Digital Communication Skills

• Professional email and messaging etiquette
• Social media presence and online communication
• Video conferencing and virtual presentation skills
• Managing digital reputation

Module 9: Persuasion, Influence, and Negotiation

• Techniques for persuasive communication
• Influencing stakeholders and colleagues
• Negotiation skills for positive outcomes
• Managing resistance and objections

Module 10: Emerging Trends and Best Practices

• Innovations in communication tools
• Future-focused public speaking techniques
• Trends in corporate etiquette
• Lessons from global communication leaders

Training Approach

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held online. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, tutorials and all required training manuals. Any other personal expenses are catered by the participant.
For registration and further enquiries, contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and be delivered on-line to any convenient location.

Terms Of Payment

Upon agreement by both parties’ payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

Our Upcoming Training Schedule