Development Core Skills for Administrators and Secretaries Course

Introduction

Administrative and secretarial professionals play a critical role in ensuring the smooth functioning of organizations by managing communication, coordinating schedules, handling documentation, and supporting senior management. The Development Core Skills for Administrators and Secretaries Course is designed to strengthen essential competencies required to perform these roles efficiently, professionally, and with high levels of accuracy in modern office environments.

In today’s fast-paced business world, administrators and secretaries are expected to go beyond traditional clerical duties and become proactive contributors to organizational efficiency. This includes managing digital tools, supporting decision-making processes, handling sensitive information, and ensuring seamless communication across departments. This course provides practical training to build confidence, professionalism, and adaptability in evolving workplace environments.

Effective communication is a cornerstone of administrative excellence. This course emphasizes written, verbal, and digital communication skills required to interact professionally with executives, colleagues, clients, and stakeholders. Participants will learn how to draft professional correspondence, manage meetings, handle inquiries, and maintain high standards of workplace communication etiquette.

Time management and organizational skills are essential for handling multiple tasks and competing priorities in administrative roles. This course provides structured techniques for prioritizing workloads, managing schedules, coordinating meetings, and ensuring deadlines are consistently met. Participants will develop the ability to remain organized and efficient under pressure while maintaining accuracy and attention to detail.

Modern administrative roles increasingly rely on digital tools and office technologies to enhance productivity and streamline operations. This course introduces participants to essential computer applications, scheduling systems, document management tools, and collaboration platforms that are widely used in professional office environments. It ensures participants are fully equipped to operate in both physical and virtual office settings.

The Development Core Skills for Administrators and Secretaries Course combines communication excellence, organizational efficiency, digital literacy, and professional development strategies to prepare participants for high-performing administrative roles. It builds confidence, improves workplace effectiveness, and enhances career growth opportunities in administrative and secretarial professions.

Who Should Attend

• Secretaries
• Administrative Assistants
• Executive Assistants
• Office Administrators
• Personal Assistants
• Receptionists
• Office Managers
• Clerical Officers
• Data Entry Clerks
• Customer Service Assistants
• Human Resource Assistants
• Project Support Staff
• Government Office Staff
• NGO Administrative Staff
• Front Office Personnel
• Entry-level Office Workers

Duration

5 Days

Course Objectives

• Develop strong foundational administrative and secretarial skills to improve efficiency, professionalism, and performance in office environments.
• Strengthen communication skills including written, verbal, and digital communication for effective workplace interaction.
• Equip participants with advanced organizational and time management techniques to handle multiple administrative tasks efficiently.
• Enhance ability to manage office documentation, records, and filing systems accurately and systematically.
• Build competence in using modern office tools and digital applications for administrative support functions.
• Improve meeting coordination, scheduling, and calendar management skills for executives and teams.
• Strengthen interpersonal skills for handling clients, colleagues, and senior management professionally.
• Equip learners with problem-solving and decision-making skills relevant to administrative roles.
• Enhance understanding of confidentiality, workplace ethics, and professional conduct in office environments.
• Develop adaptability skills for working in digital, hybrid, and fast-changing organizational environments.

Comprehensive Course Outline

Module 1: Role of Administrators and Secretaries

• Evolution of administrative roles
• Core responsibilities in modern workplaces
• Importance of administrative support functions
• Professional expectations and standards

Module 2: Professional Communication Skills

• Business writing techniques
• Verbal communication skills
• Email and digital correspondence
• Workplace communication etiquette

Module 3: Office Organization Skills

• Filing and document management systems
• Record keeping techniques
• Office workflow organization
• Information classification methods

Module 4: Time Management and Productivity

• Prioritization techniques
• Scheduling and planning tools
• Managing deadlines effectively
• Productivity improvement strategies

Module 5: Digital Office Tools

• Word processing applications
• Spreadsheet and reporting tools
• Presentation software basics
• Office collaboration platforms

Module 6: Meeting and Event Coordination

• Scheduling meetings effectively
• Preparing meeting agendas
• Minute taking techniques
• Event coordination basics

Module 7: Customer Service and Front Office Skills

• Handling inquiries professionally
• Client communication techniques
• Reception and front desk management
• Service excellence standards

Module 8: Office Ethics and Confidentiality

• Workplace ethics principles
• Data confidentiality management
• Professional behavior standards
• Conflict of interest awareness

Module 9: Administrative Problem Solving

• Identifying workplace challenges
• Decision-making techniques
• Handling pressure and deadlines
• Conflict resolution skills

Module 10: Career Development for Administrators

• Professional growth strategies
• Skills upgrading pathways
• Workplace performance evaluation
• Career advancement planning

Training Approach

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held online. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, tutorials and all required training manuals. Any other personal expenses are catered by the participant.
For registration and further enquiries, contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and be delivered on-line to any convenient location.

Terms Of Payment

Upon agreement by both parties’ payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

Our Upcoming Training Schedule