Development Core Skills for Administrators and Secretaries Course

COURSE OVERVIEW

Introduction

This development core skills for administrators & secretaries training course aims to help you develop skills needed to be really effective at work.

It teaches powerful approaches to handling information including techniques for quickly finding key points and gives great tips on how to organize your thoughts and get your point across in emails, meetings, interviews and presentations.

You’ll also learn strategies for dealing with difficult people and organizing your time to better achieve results.

Key highlights in development core skills for administrators & secretaries training course

• Techniques for handling information and getting your point across
• How to improve communications with “difficult” people
• How to deal with “time stealers”
• The concept of results-oriented time management
• How you can be more effective in your reading, note-making and memory skills

Duration

• 5 days

Learning Objectives

This course aims to:

• Give easy-to-learn tips for improving your effectiveness at work
• Take you to the next stage in efficient reading and note-making techniques
• Update your thinking about managing time and planning for results
• Build your confidence in your ability to remember things
• Help you improve inter-personal communications and team working skills

COURSE OUTLINE

Day 1- Improve your effectiveness at work: Better reading and note-making 

• Your brain skills
• How to be a ‘successful’ reader
• How mastering note-making skills can help your career
• Mind-mapping as a note-making, planning, thinking and memory tool
• Mind-mapping software

Day 2- Memory Magic: how to remember things?

• Your memory potential (how good is your memory?)
• Memory systems explained (the power of stories and imagination)
• Remembering names
• Memory at work
• Remember what you read (strategies for fast, effective reading)

Day 3- Better working with other people 

• Barriers to effective communications
• Strategies for improving communications with “difficult” people
• The powerful influence of ‘body language’: speaking without words
• Giving and receiving feedback: the risks and the benefits
• Getting your point across: know what to say and when to say it

Day 4- Results-oriented time management strategies 

• Identifying and dealing with time-wasters
• Handling interruptions (how to protect your productive time)
• Planning (what you have to do)
• Prioritization (what you must do first)
• Save time when planning a presentation

Day 5- Using core skills at work 

• Making a presentation
• Thinking and working in teams
• How we learn – and what we need to do to avoid forgetting
• Tips for handling information overload at work

Methodology

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held at Steady Development Center. The course fee covers tuition, training materials, two daily refreshments, and lunch.

Participants Will Cater for Their Travel, Visa, Insurance, And Personal Expenses.

Accommodation And Airport Pickup

Accommodation and airport pickup are available upon request.
For reservations, contact our Training Coordinator on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and delivered either on-site or in our Steady Development Center or at a convenient location.

Payment

Payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

For further inquiries, please contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Our Upcoming Training Schedule