HR Support in Performance Improvement & Monitoring Course

Introduction

Employee performance management is a critical function that drives productivity, accountability, and organizational success. HR support staff play a vital role in ensuring that performance management systems are implemented effectively, monitored consistently, and aligned with organizational objectives. This course equips participants with practical skills to support performance improvement processes and monitoring mechanisms.

Organizations depend on structured performance management frameworks to evaluate employee contributions and guide development efforts. This course introduces participants to key performance management concepts, including goal setting, performance indicators, monitoring tools, and continuous feedback systems that enhance employee performance and accountability.

Participants will learn how HR support teams contribute to the implementation and monitoring of performance improvement plans, ensuring that employees receive guidance, feedback, and resources needed to enhance their performance. The course emphasizes the importance of accurate documentation and reporting in maintaining transparency and fairness.

The course also explores the role of HR in supporting managers during performance reviews, identifying performance gaps, and coordinating development initiatives. Participants will gain skills to facilitate communication between employees and supervisors while maintaining professionalism and compliance with HR policies.

Emerging trends such as digital performance management systems, data-driven performance analytics, and remote performance monitoring are incorporated into the training. Participants will understand how technology supports continuous performance tracking and enhances decision-making.

By the end of the course, participants will be able to support performance monitoring processes, assist in performance improvement initiatives, manage performance documentation, and contribute to the development of a results-driven organizational culture.

Who Should Attend

• HR Assistants and HR Officers
• HR Administrators and HR Support Staff
• Performance Management Officers
• HR Business Partners
• Talent Management Officers
• Learning and Development Coordinators
• Organizational Development Practitioners
• Team Leaders and Supervisors
• Public sector HR personnel
• NGO HR and administration staff
• Payroll and HR Operations Officers
• Managers involved in employee performance monitoring

Duration

5 Days

Course Objectives

• Develop a comprehensive understanding of performance management systems and their role in improving employee productivity and organizational effectiveness.
• Equip participants with practical skills to support the implementation and monitoring of performance improvement initiatives across departments.
• Strengthen participants’ ability to track performance indicators and maintain accurate performance records within HR systems.
• Enhance participants’ knowledge of performance appraisal processes and the role HR support staff play in facilitating evaluations.
• Build participants’ competence in coordinating performance improvement plans and supporting employees in achieving performance targets.
• Equip participants with techniques to monitor employee performance using both traditional and digital performance management tools.
• Improve participants’ capacity to communicate performance expectations clearly between employees and supervisors.
• Strengthen participants’ understanding of how HR analytics can support performance monitoring and decision-making.
• Enable participants to identify performance gaps and assist management in implementing corrective and development strategies.
• Provide participants with skills to maintain compliance, transparency, and fairness in performance monitoring and evaluation processes.

Comprehensive Course Outline

Module 1: Introduction to Performance Management

• Principles and objectives of performance management
• Importance of performance monitoring in organizations
• HR roles in supporting performance management systems
• Linking performance management to organizational strategy

Module 2: Performance Planning and Goal Setting

• Establishing clear performance expectations
• Developing key performance indicators (KPIs)
• Aligning individual goals with organizational objectives
• Monitoring progress against performance targets

Module 3: Performance Monitoring Techniques

• Continuous performance tracking methods
• Using performance scorecards and dashboards
• Collecting performance data and evidence
• Identifying performance trends and gaps

Module 4: Performance Appraisal Processes

• Types of performance appraisal systems
• Supporting supervisors during evaluation cycles
• Managing appraisal documentation and records
• Ensuring fairness and transparency in evaluations

Module 5: Performance Improvement Plans (PIPs)

• Identifying employees requiring performance support
• Designing structured performance improvement plans
• Monitoring progress and providing feedback
• Documenting improvement outcomes

Module 6: Coaching and Feedback Support

• Importance of constructive feedback
• Supporting managers in coaching employees
• Encouraging continuous learning and development
• Promoting a growth-oriented performance culture

Module 7: HR Documentation and Reporting

• Maintaining accurate performance records
• Preparing performance reports for management
• Monitoring compliance with performance policies
• Using HRIS systems for performance tracking

Module 8: Digital Performance Management Tools

• Introduction to digital performance monitoring systems
• HR dashboards and performance analytics
• Remote performance monitoring strategies
• Integrating HRIS with performance management systems

Module 9: Addressing Performance Challenges

• Managing underperformance professionally
• Supporting conflict resolution related to performance issues
• Identifying training and development needs
• Implementing corrective action strategies

Module 10: Best Practices and Emerging Trends

• Modern performance management practices
• Continuous performance feedback models
• Agile performance management approaches
• Future trends in performance monitoring and HR analytics

Training Approach

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held online. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, tutorials and all required training manuals. Any other personal expenses are catered by the participant.
For registration and further enquiries, contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and be delivered on-line to any convenient location.

Terms Of Payment

Upon agreement by both parties’ payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

Our Upcoming Training Schedule