Human Resource Administration and Office Support Course

Introduction

Human Resource administration and office support functions are critical in ensuring that organizations attract, manage, and retain talent while maintaining efficient administrative systems. This course is designed to equip professionals with practical HR administration and office support skills that enhance organizational effectiveness and workforce management.

In modern workplaces, HR administration goes beyond recruitment and payroll; it includes employee relations, compliance, documentation, performance tracking, and organizational support systems. This course provides structured knowledge on how HR and office support functions integrate to ensure smooth organizational operations.

Participants will gain practical skills in HR record management, recruitment support, onboarding processes, employee documentation, attendance systems, and HR reporting. The course emphasizes accuracy, confidentiality, and efficiency in handling sensitive employee and organizational information.

The course also explores the role of office support in HR functions, including communication coordination, scheduling interviews, maintaining HR databases, and supporting employee engagement initiatives. These functions are essential in ensuring that HR departments operate efficiently and effectively.

Digital transformation is reshaping HR administration through HRIS systems, automation tools, and digital communication platforms. This course introduces participants to modern HR technologies that streamline administrative tasks and improve decision-making accuracy in human resource management.

Through case studies, simulations, and practical exercises, participants will develop the ability to support HR operations professionally and efficiently. By the end of the course, they will be equipped with strong HR administration and office support skills that enhance organizational performance and workforce management.

Who Should Attend

• Human Resource Officers and Assistants
• Administrative Officers and Office Managers
• HR Assistants and HR Clerks
• Recruitment and Talent Acquisition Staff
• Payroll and Benefits Officers
• Office Support Staff
• Executive Assistants and Personal Assistants
• Operations Managers
• Government HR Personnel
• NGO HR and Administrative Staff
• Customer Service Managers
• Training and Development Officers
• Compliance and Records Officers
• Business Support Officers
• Team Leaders and Supervisors

Duration

5 Days

Course Objectives

• Develop advanced competencies in human resource administration and office support to improve workforce management, organizational efficiency, and HR service delivery.
• Strengthen participants’ ability to manage HR documentation, employee records, and administrative HR processes accurately and efficiently.
• Equip participants with skills to support recruitment, onboarding, and employee engagement processes effectively within organizations.
• Enhance ability to maintain HR databases, attendance systems, and employee information management systems.
• Build capacity to ensure confidentiality and compliance in handling sensitive HR and organizational data.
• Improve communication and coordination between HR departments and other organizational units.
• Strengthen understanding of HR policies, procedures, and administrative compliance requirements.
• Equip participants with skills to use HR information systems (HRIS) and digital HR tools effectively.
• Introduce emerging trends such as AI in HR management, automated recruitment systems, and digital employee engagement platforms.
• Enable participants to contribute to organizational success through efficient HR administration and professional office support services.

Comprehensive Course Outline

Module 1: Foundations of HR Administration

• Principles of HR administration
• Role of HR in organizations
• HR functions and responsibilities
• Emerging trends in HR management

Module 2: HR Documentation and Records Management

• Employee file management systems
• HR record keeping standards
• Document classification techniques
• Data accuracy and confidentiality

Module 3: Recruitment and Selection Support

• Job posting and advertisement support
• Interview coordination processes
• Candidate screening systems
• Recruitment documentation

Module 4: Onboarding and Employee Induction

• Employee onboarding processes
• Orientation program support
• Documentation for new employees
• Integration into workplace systems

Module 5: Attendance and Leave Management

• Attendance tracking systems
• Leave management processes
• Timekeeping systems
• HR reporting on attendance

Module 6: HR Communication Systems

• Internal HR communication
• Employee engagement communication
• Handling employee queries
• Communication documentation

Module 7: Payroll and Benefits Administration Support

• Payroll documentation processes
• Employee benefits administration
• Compensation record keeping
• Coordination with finance teams

Module 8: HR Information Systems (HRIS)

• Introduction to HRIS platforms
• Data entry and management systems
• HR analytics basics
• Digital HR workflows

Module 9: Compliance and HR Policies

• HR policy implementation
• Labor law compliance basics
• Ethical HR administration
• Organizational compliance systems

Module 10: Emerging Trends in HR Administration

• AI in HR processes
• Automation in HR administration
• Digital employee experience tools
• Future of HR office support

Training Approach

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

Certification

Upon successful completion of the training, participants will be awarded a certificate of completion by Steady Development Center.

Training Venue

The training will be held online. We also offer training for a group at requested location all over the world. The course fee covers the course tuition, tutorials and all required training manuals. Any other personal expenses are catered by the participant.
For registration and further enquiries, contact us on:

• Tel: +254 701 180 097
• Email: training@steadytrainingcenter.com

Tailor-Made Option

This course can be customized to suit the specific needs of your organization and be delivered on-line to any convenient location.

Terms Of Payment

Upon agreement by both parties’ payment should be made to Steady Development Center’s official account at least 3 working days before training begins to facilitate adequate preparation.

Our Upcoming Training Schedule